This Privacy policy governs the use by Caffè Nero Americas, Inc. of the personal data we collect from you during your use of the website located at www.caffenero.com (the “Site”). 

We are committed to protecting your security and privacy.  We will take reasonable steps to ensure that your data is secure and monitored with regard to access, both internally and externally.

We only will collect your personal data:

  1. When you give feedback to this site
  2. When you purchase products from the site
  3. When you join, sign up, or subscribe to any of our clubs, panels, forums, or other facilities that we run on or from the Site from time to time
  4. Through cookies
  5. Through data aggregation

 

FEEDBACK

Where you give feedback or contact us, we only will ever use your data to respond directly to you in relation to your feedback and/or comment.

PURCHASES

We may use your personal details to provide you with the products you order from us. Unless you opt out by contacting us as described below, we also may use your personal information to send you information about new products, services, and offers that we think may interest you.

USER SIGN-UP

Unless you opt out by contacting us as described below, we also may use your personal information to send you information that we think may interest you and keep you up-to-date on developments relating to the facility operated by us that you have joined, signed-up or subscribed to.

DATA AGGREGATION AND COOKIES

To enable us to monitor and improve the Site, we gather certain aggregated information about you when you use it, including details of your operating system, browser version, domain name, IP address, the URL you came from and go to, and the parts of our Site you visit.  We may aggregate statistics, traffic patterns, and related site information, and disclose such aggregate data to third parties for marketing, advertising, or other promotional purposes, but such aggregate data will not include any personal data.

For the same reason, we may obtain information about your general internet usage by using a cookie file, which is stored on the hard drive of your computer.  Cookies contain information that is transferred to your computer hard drive.  They help us to improve our site and deliver a better and more personalized service.   You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies.  However, if you select this setting, you may be unable to access certain parts of our site.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

THE PROVISION OF USER DATA TO THIRD PARTIES

In certain circumstances we may pass on your personal data to carefully selected third parties.  We never will pass on your personal data for such purposes unless you have allowed us to do so.  If, after having given us permission to pass your data to third parties you change your mind, you may opt out by contacting us as described below.

CHILDREN

Caffe Nero Americas does not sell products online for purchase by children nor authorize use of its Site.  If you are under 18, you may use caffenero.com only with the involvement of a parent or guardian.

HOW TO CONTACT US
If you have any questions about how your data is used, please contact us through our contact us page.

WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?

  1. If you create an account or register a Gift or Loyalty Card: username, password, phone number, date of birth, name, and address
  2. If you buy goods at our stores using a Gift Card: where you buy, what you buy, and how frequently you buy
  3. If you take a survey or interact with us in various other ways: name, address, phone number, date of birth, demographic information, and survey results

We also ask customers if they would like to provide us with their zip code and telephone number. We will, upon request and within a reasonable timeframe, provide you with a complete list of all your personal data held.   We reserve the right to charge a small administrative fee for this service.

WHAT IF YOU NO LONGER WANT US TO STORE DATA ABOUT YOU?

We are happy to suppress your personal data from any mailing list or promotional database we maintain.  Simply contact us through our contact us page stating that this is the case, and all data relating to you will be suppressed.

HOW CONFIDENTIAL IS THE DATA WE HOLD ABOUT YOU?

We are the “owner” (or “data controller”) of your personal data and will not sell, share, or transfer this data without your consent.  Should it be required by law, we will release your information to law enforcement agencies.  We also may transfer or disclose your information to our professional advisers and to such other parties as we consider necessary in the administration of the Site and our related business.

OPTING OUT

You may opt out of receiving various communications from us by contacting us through our contact us page.