LATEST UPDATES

MARCH 23, 2020 – 3pm

We will update this page regularly to keep you informed about how we are adapting to Government advice. For Caffè Nero, the safety and wellbeing of our baristas, customers, and communities in which we serve is what matters most to us, particularly during this challenging time.

We are reinforcing the strictest hygiene standards and will do all we can to keep our stores open for you following Massachusetts Governor Baker’s state of emergency directive COVID-19 Order No. 13 as of March 23, “…restaurants are encouraged to continue to offer food and beverage for take-out…” It is likely some of our stores will operate with reduced hours.Throughout their shifts, our champion baristas – of which we are so proud – are receiving free food and drink and Healthcare Workers are receiving complementary beverages.

To protect our baristas, we have made the decision to no longer accept re-usable cups, but of course, we will honor the bonus stamp when you bring in your cup. We ask you to pay by card or via the Caffe Nero app to reduce cash handling.

We are looking at other ways to reach you through various delivery services, and we will keep you posted here and on Facebook and Instagram.

OUR HYGIENE POLICY

Rest assured that we are taking strict steps to stay safe and minimize the spread of COVID-19 while remaining open for take-out service. We will update this section as we work hard to constantly improve our standards, following Government advice.

1. All our store teams are washing their hands thoroughly, at least every 15 minutes.
2. We have ramped up the cleaning of all contact points, and we are sanitizing more regularly and thoroughly.
3. We are a take-out only service.
4. To protect our baristas, we are no longer accepting re-usable cups and are only serving in paper cups. This is to prevent our baristas potentially handling dirty dishes or personal cups.
5. We will serve all food in paper bags, without silverware.
6. We are encouraging cashless payment – meaning you pay by card or via the app to reduce cash handling.
7. All dishes, utensils, and equipment used within the café are washed many, many times daily in very high temperatures.