Can I transfer the stamps on my paper stamp card to the app?

Yes, you can – just ask one of our Baristas in store to upload the corresponding number of stamps on your Loyalty Card in the app.

How do I earn stamps?

You earn a stamp when purchasing any of our handmade drinks – anything from an Espresso or Latte to a Frappe Crème. From time to time we may also award stamps on the app for different products and promotions.

Are my card details safe?

Yes. Very. When you add your card details, they are immediately encrypted and sent to our payment provider, who then sends back a randomized token consisting of a long string of random letters and numbers (this is called tokenisation). This means none of your card details are ever stored on our servers. If anyone was ever able to access our servers, they’d find nothing of use.

We process every payment using Checkout.com, a secure, global payments provider. They support thousands of companies including Samsung, TransferWise, Adidas and Deliveroo, so you’re in good hands.

For added security you can also create a four digit passcode of your choosing, meaning only you can access the app.

Do I have to link a credit or debit card to collect stamps?

No. Paying with the app is the quickest way to get your drink and collect stamps in one single scan, but we appreciate some customers may wish to pay using cash or an alternative method. To do so, simply choose the ‘Collect Stamps Only’ option from the home page of the app.

Can I transfer the balance of my Caffè Nero Gift Card to the app?

At the moment, adding Caffè Nero gift cards to the app is not available. We know our users want to link their gift cards to the app and are actively working on developing such a feature. Watch this space.