CAFFÈ NERO APPRENTICESHIP PROGRAMME

FAST-TRACK YOUR CAREER

Each stage is designed to take you through the different company job positions, gaining an in-depth understanding of the world of hospitality management.

Baristas

Shift Leader

Assistant Manager

Manager in Training

Future Manager

Baristas

Our baristas are the heartbeat of Caffè Nero.

Training & requirements
You don’t need any experience to become a barista (we provide all the training you need). By the end of your training, you will be able to tailor customers’ coffee and have a complete understanding of coffee elements and taste profiles.

Shift Leader

Shift leaders work closely with the store manager to achieve the store’s success.

Training & requirements
Our training will help discover how they can support and coach others. Along the way you’ll meet our internal Learning & Development department who will guide you through everything Nero, from coffee crafting to planning and running your own shifts

Assistant Manager

Assistant managers have learnt what it takes to run a successful store.

Training & requirements
Upon entering the apprenticeship programme, there is in-store learning, e-learning support and workshops with our internal teams. In addition, We work closely with our training provider, HIT Training, to ensure a balanced well rounded learning environment.  You will have a dedicated HIT trainer who you will meet every month to assess your development against three core principles of management: people development and retention; customer experience; brand & financial acumen.

Manager in Training

The person with full responsibility for their store, our store managers set the example for others to follow.

Training & requirements
The role involves developing your skills, and preparing you to run your own store. Ensuring the store lives up to our brand’s reputation and, of course, delivers financial success. Our Store Managers are the custodians of the Caffè Nero way.

Future Manager

The final stage of the Apprenticeship programme, as a fully trained manager, ready to take on your first store.You will now be preparing for your end point assessment to complete your apprenticeship.