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APPRENTICESHIP PROGRAMME

Here at Caffè Nero, we’ve always been big on developing our team members into Store Managers. We offer competitive industry rates and provide full guidance and support to each team members’ professional and personal growth. The apprenticeship is an opportunity to gain industry experience with a focus on building your career within the company.

This 18-months accelerated programme

We offer a structured training course run by our in-house professionals and collaborate with training provider, HIT Training, to develop future leaders in Caffè Nero.

This program is suited for anyone with a passion for personal development and career development.

Upon completion, our apprentices would receive a Level Three Hospitality Supervisor qualification, armoured with a world class experience and an in-depth understanding of hospitality management.

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What To Expect?

Experience & Skills 

  • Level Three Hospitality Supervisor qualification upon programme completion.
  • Gain nationally recognised Level 2 qualifications in Maths and English ( if applicable)
  • Develop your technical and soft skills required in the hospitality industry.

Knowledge & Opportunities

  • Network with industry professionals and explore the diversity and culture within the company.
  • Opportunities to develop into our head office teams.
  • A fantastic learning culture, consisting with workshops, eLearning modules and in store experiences.
  • Best-in-class hospitality training to build your career profile.

Apprentice Benefits

  • 28 days holiday.
  • All our apprentices are entitled to the National Living Wage with pay increases as you progress.
  • An internal team dedicated to your training.
  • Caffè Nero employee benefits are included.
    (Food discounts, Bean Box Privileges, Cultural events…etc)

Programme Progression

The full programme is for 18 months. It starts with an initial 100 days training to get you up and running as a Shift Leader. Upon successful completion, you will enter the apprenticeship programme with a structured timeline to progress from Shift Leader to Assistant Manager, Manager in Training to Future Manager.

The apprenticeship closely follows our internal development programmes in-stores and with additional learnings to broaden your understanding of hospitality management.

FAST-TRACK YOUR CAREER

Each stage is designed to take you through the different company job positions, gaining an in-depth understanding of the world of hospitality management.

Baristas

Shift Leader

Assistant Manager

Manager in Training

Future Manager

Baristas

Our baristas are the heartbeat of Caffè Nero.

Training & requirements
You don’t need any experience to become a barista (we provide all the training you need). By the end of your training, you will be able to tailor customers’ coffee and have a complete understanding of coffee elements and taste profiles.

Shift Leader

Shift leaders work closely with the store manager to achieve the store’s success.

Training & requirements
Our training will help discover how they can support and coach others. Along the way you’ll meet our internal Learning & Development department who will guide you through everything Nero, from coffee crafting to planning and running your own shifts

Assistant Manager

Assistant managers have learnt what it takes to run a successful store.

Training & requirements
Upon entering the apprenticeship programme, there is in-store learning, e-learning support and workshops with our internal teams. In addition, We work closely with our training provider, HIT Training, to ensure a balanced well rounded learning environment.  You will have a dedicated HIT trainer who you will meet every month to assess your development against three core principles of management: people development and retention; customer experience; brand & financial acumen.

Manager in Training

The person with full responsibility for their store, our store managers set the example for others to follow.

Training & requirements
The role involves developing your skills, and preparing you to run your own store. Ensuring the store lives up to our brand’s reputation and, of course, delivers financial success. Our Store Managers are the custodians of the Caffè Nero way.

Future Manager

The final stage of the Apprenticeship programme, as a fully trained manager, ready to take on your first store.You will now be preparing for your end point assessment to complete your apprenticeship.