Frequently Asked Questions

I’m 16 – can I apply for a job in one of your cafés?

Unfortunately not. You need to be 18 or over to work in our coffee houses.

I’ve applied for a job but haven’t heard back yet – what should I do?

We do try to contact every applicant, but sometimes it takes us longer than it should. If you haven’t heard anything, please email our recruitment team.

I would like to work for Caffè Nero, but can’t see a suitable role. What should I do?

We’re growing, and new opportunities do become available all the time, so stay in touch and check again in a few weeks. We are always on the lookout for good people.

How can I get in touch?

The best way to get in touch is by emailing us, or calling us on
0212 329 75 00.

I have written to your customer services. How soon will I get a response?

We aim to get back to customers as quickly as possible, but sometimes it does take longer that expected. If you have not heard from us please contact You might find the answer to your query on this FAQ page.

What should I do if I’ve lost something in one of your stores or I think it’s been stolen?

First of all, call the store directly to check whether our Baristas have found it – all store contact details can be found through the Store Locator. Alternatively, email us or call us on 0212 329 75 00.

I’ve been charged incorrectly or I want a refund. Help, please!

We apologise for any inadvertent error. Please get in touch by emailing us with your receipt number. If you don’t have it, please include information about the store you visited, the time and date of your visit, and what you ordered.

Is your coffee fairly traded?

We work closely with the Rainforest Alliance and get to know our farmers and cooperatives really, really well so we can properly support their efforts to ensure high quality and sustainability.

Where does your coffee come from?

Our Coffee Master travels the globe throughout the year, seeking out the most progressive coffee farmers across Latin America, East Africa, and Southeast Asia.

Where can I find the nutritional and allergen information for your products?

Take a look in our Menu section, you’ll find all our nutritional and allergen information there. If you still need some help, call us on 0212 329 75 00.

Which Caffè Nero food is suitable for vegetarians or vegans?

You can find all vegetarian and vegan options in our Food Menu. The filter (on the right hand side) will help you find which products meet your dietary requirements.

How can I find out more about your ingredients?

For a full ingredient list for any of our products, please request it by emailing us. We’ll do our best to get back to you as soon as possible.

Do you offer a loyalty card?

Yes, we do. You’ll receive a stamp for each handmade drink that’s prepared by your Barista – such as coffee, iced drink, hot chocolate (it doesn’t include things like water or orange juice). When you collect nine stamps, your next handmade drink will be on us. You can choose any size, so go big!

Does Caffè Nero donate prizes for charity raffles?

At Nero, we have a programme of charity and fundraising work that focuses on supporting our store teams and their chosen charities. We find this is the most effective way we can make a difference. However, from time to time we also support charity requests from our customers – for all charity and raffle queries, please email us.

Which coffee houses have disabled access?

You can find out if your nearest store has disabled access from the amenities listed on our Store Locator. Alternatively, you can email us.

Are you able to warm up a baby bottle for me?

Some stores (but unfortunately not all) will be able to provide a warming bowl. Please ask your Barista at the bar. Unfortunately, we can’t warm up baby food as we don’t have the appropriate facilities – our microwaves are industry strength.

How can I find a Caffè Nero near me?

You can use our Store Locator to find your closest (or any) coffee house.

What are your opening hours?

All store opening times can be found through the Store Locator.