Career Progression

From Barista to Manager and beyond, you’ll receive clear and practical training – such as perfecting coffee making skills, people management and delivering a top rate customer experience in a supportive and structured way. We welcome and encourage everyone at Nero to contribute ideas and share feedback. We’re all in this together.

Barista

Shift Leader

Assistant Manager

Store Manager

Barista

Our baristas are the heartbeat of Caffè Nero.
They don’t only tailor our customers’ coffee, they make a difference to their day, too. You don’t need any experience to become a barista (we provide all the training you need), but you do need a great attitude, lots of energy and a good level of spoken English.

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Shift Leader

The next rung on the ladder.
Shift leaders work closely with the store manager to achieve the store’s success. Motivating the team, ensuring great customer service, and helping maintain our brand standards are the key focus. Shift leaders are well on their way towards a managerial role.

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Assistant Manager

Assistant managers have learned what it takes to run a successful store. Our training will have helped them discover how they can support and coach others. Now it’s time to put those skills into practice and help the store manager get the best from their team.

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Store Manager

The person with full responsibility for their store, our store managers set the example for others to follow. The role involves developing team members’ skills, ensuring the store lives up to our brand’s reputation and, of course, delivers financial success. Our Store Managers are the custodians of the Caffè Nero way.

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